Shipping policy

Shipping Policy

Last updated: 17 September 2026

Thank you for shopping with Aussie Trenzd. We aim to make your shopping experience simple, reliable and convenient.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email containing tracking information when tracking is available.

Please note that orders may take slightly longer to process during sales, promotions, public holidays or periods of high demand.

2. Shipping Times

Estimated delivery times are:

Australia: 3–10 business days
International: 7–20 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier issues, weather, public holidays, customs processing or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size and available shipping options.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.

4. Tracking Your Order

Where tracking is available, your tracking number will be sent to the email address provided when placing your order.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

5. Incorrect Shipping Information

Please make sure your name, address and contact details are correct before completing your order.

If you provide an incorrect or incomplete delivery address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect address supplied by the customer.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.

For tracked orders, we may ask you to check the tracking information and contact the relevant delivery provider where appropriate.

Please note that delivery delays can sometimes occur after an order has left our control.

7. Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
Photos of the damaged product
Photos of the packaging
A brief description of the damage

We will review the issue and work with you to find an appropriate solution.

8. International Orders

International customers are responsible for ensuring that the products ordered can legally be imported into their country.

International orders may be subject to customs duties, taxes or other import charges. Any such charges are the responsibility of the customer unless otherwise stated at checkout.